Refund policy

We have a 7-day return policy, which means, you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt for proof of purchase.

To start a return, you can contact us at contact@sublifun.com. If your return is accepted, we will send instructions on how and where to send your package. Return shipping is the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@sublifun.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items where a customer has attempted to sublimate on the product will not be accepted. It is the users responsibility to ensure that the temperatures, print settings, pressure, and other application settings used are correct; These settings should be included with or provided by your sublimation paper supplier.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase order for the new item.

Refunds
We will notify you once we have received and inspected your return, and inform you if the refund was approved or not approved. If approved, you will automatically be refunded via your original payment method. Please remember that most banks and credit card companies can take up to 3 to 5 business days to process your refund.